Privacy Policy

This Privacy Policy explains how Northeast Florida Tree Surgeons LLC ("we", "us", "our") collects, uses, and protects information when you visit https://neflTreeSurgeons.com or contact us about tree services.

Information we collect

We only collect information you give us or that is generated automatically when you use our site.

Information you provide

• Name, email address, and phone number submitted through our contact form.
• Property ZIP code and a description of the work you need.
• Any additional details you include when you call, text, or email us.

Information collected automatically

• Device and browser type, operating system, and approximate location derived from your IP address.
• Pages viewed, links clicked, referring site, and time spent (only if you accept Analytics cookies).
• Limited security telemetry, including request timing and rate-limit counters, used to block abuse.

How we use your information

• To respond to your estimate request and schedule service.
• To send appointment confirmations, follow-ups, and invoices.
• To improve our website, measure performance, and prevent spam and fraud.
• To comply with legal obligations and enforce our Terms of Service.

Third-party processors

We use a small number of vetted vendors to operate the site and our business:

• Hosting and CDN: Lovable / Cloudflare, used to deliver this site.
• Email delivery: Resend, used to send confirmations and respond to inquiries.
• Analytics: Google Analytics 4, used only if you accept Analytics cookies.
• Marketing measurement: Meta Pixel and Google Ads conversion tags, used only if you accept Marketing cookies.
• Maps: Google Maps, used to display our location and service area.

Cookies and analytics

We use cookies and similar technologies in four categories: Essential, Analytics, Marketing, and Functional. Essential cookies are required for the site to work. The other categories load only after you grant consent through our cookie banner. See the Cookie Policy for details. You can change or withdraw consent at any time from the "Cookie settings" link in the footer.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, and to opt out of analytics or marketing tracking.

• To exercise any of these rights, email n.e.floridatreesurgeons@gmail.com.
• We will respond within 30 days. We may ask you to verify your identity before fulfilling a request.
• You can opt out of all non-essential cookies through the cookie banner or footer at any time.

Data retention

• Estimate request data: kept for up to 24 months unless you become a customer.
• Customer service records (invoices, work orders): kept for 7 years for tax and warranty purposes.
• Analytics data: retained according to Google Analytics 4 defaults (currently 14 months) and aggregated thereafter.

Data security

We use HTTPS site-wide, server-side input validation, rate limiting, and modern security headers to protect your information. No system is perfectly secure, but we work hard to limit risk.

Children's privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be highlighted on the site for at least 30 days.

Contact us

Privacy questions: n.e.floridatreesurgeons@gmail.com
Mail: Northeast Florida Tree Surgeons LLC, 11576 Beach Blvd, Suite 4, Jacksonville, FL 32246
Phone: (904) 496-7261